Shipping policy

DELIVERY LOCATIONS

Natural Superfoods & Co (Aust) Pty Ltd deliver to Australia & Internationally using Australia Post. 

If your delivery method is made by Australia Post your order can be delivered to PO Boxes. 

PROCESSING YOUR ORDER

An e-mail confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.

Delivery is available on business days or as stated by Australia Post.

If you choose to have your order left in a safe place, Natural Superfoods & Co (Aust) Pty Ltd is not responsible for any lost or stolen packages. If you have an issue with the delivery of your order please inform us and contact Australia Post for further assistance.

TRACKING ORDERS

All orders delivered within Australia automatically have tracking.  If your order has not arrived please contact our customer service department for the assistance of tracking at support@naturalsuperfoodsco.com

International orders are sent with Standard Airmail service.  This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.

DELIVERY TIMES

Orders are usually dispatched within 2 business days – We endeavour to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to Australia Post. 

IMPORTANT: Please check that all items received are what you have ordered. If you receive any damaged or faulty items, please inform our support at support@naturalsuperfoodsco.com

PRICES AND PAYMENT

All prices on the website are in Australian dollars and are inclusive of GST where applicable. Prices are subject to change without notice.

ORDERS SENT TO AN AUSTRALIAN ADDRESS

  • Free delivery (Australia wide).
  • Orders are sent at a standard postage as calculated at checkout.

ORDERS SENT OUTSIDE AUSTRALIA

  • Delivery costs vary depending on the country the parcel is being delivered to and the delivery method chosen. We use Standard Air Postage which includes tracking.  If an alternative form of postage is required contact customer service to discuss options.
  • If an international order is entitled to a GST refund.  This will occur after payment and before order has been posted.
  • You must pay the Order Amount by credit card or Direct Deposit at the time of submitting the Order. We accept all major cards, PayPal, and Afterpay.
  • Free postage is for parcels sent to an Australian address only
  • Some parcels sent overseas will be quarantined by Customs until an additional fee is paid to Customs to release the parcel to you. Please check the applicable Custom laws in your country before placing your order. Natural Superfoods & Co (Aust) Pty Ltd is not liable to pay such fees and is not responsible for the rejection of your parcel